The Applications Technician will play a key role in ensuring that students and staff can access reliable and up-to-date IT resources for educational purposes.
This role requires the ability to collaborate with non-technical colleagues through clear communication and organized workflows that meet deadlines agreed upon with faculty and staff.
This includes maintaining relationships with Department Chairs and faculty to ensure our labs continually meet the educational needs of our academic environment. This position provides employees, students, and parents with comprehensive software and hardware support. This position requires knowledge of Windows software and hardware, Apple devices, MacOS, application software, peripheral devices, MDMs, and more. This position will collaborate with the Fine Art & Media Technology Department to conduct testing for development trials of applications and will research, adopt, implement, and deploy applications for the school year. This position also must troubleshoot complex situations and suggest workflow improvements to the stakeholders and monitor and work on helpdesk tickets to support other technological challenges.

This is a full-time, twelve-month, non-exempt position, reporting to the Director of IT. The starting salary, commensurate with experience, is $32/hour. To learn more about Regis Jesuit High School and to review benefits, please click HERE. 

Essential Job Functions (Responsibilities):
Computer Lab Management:

• Oversee the setup, configuration, and ongoing maintenance of computer labs.
• Regularly update software and manage software licenses in lab environments.
• Collaborate with teaching staff to ensure labs are equipped for specific educational needs.
• Monitor computer lab usage, providing reports and recommendations for improvements.
• Ensure adherence to safety standards and data privacy policies within the labs.
• Ensure security by monitoring Microsoft Defender, Endpoint Detection and Response. Administer and maintain hardware and software utilizing Microsoft 365, Microsoft Intune, Kandji, Apple School Manager, or other third-party resources or applications approved by the institution

• Provide technical support for software and hardware issues in computer labs.
• Provide technical support for software and hardware issues in employees' and students' devices.
• Troubleshoot problems with lab equipment, including computers, A/V systems, and peripherals. 
• Utilize Help Desk software for tracking issues and managing lab assets.· Perform regular maintenance of IT equipment, ensuring optimal operation.
• Maintain and plan asset and inventory management and provide periodic reports for life cycles and warranties for devices including: 
  • IT and A/V equipment support (including displays, projectors, and video sources)
  • Computer workstations (including desktops, laptops, tablets, and iPads for students, faculty and staff)
  • Printers
  • IP telephones
  • Security Cameras
• Assist in the management and troubleshooting of the printing environments.

User Support and Training:

• Respond to IT-related queries from students and staff, ensuring timely resolution.
• Maintain a knowledge base for common issues and solutions.
• Train users in effective use of lab equipment and software applications.
• Assist with audio-visual equipment and other educational technology.

Administrative Tasks:

• Participate in department meetings and assist in technology planning.
• Contribute to the management of software licenses and application updates.
• Communicate with the IT Director about lab operations and needs.
• Collaborate with other members of the IT department on special projects.
• · Research problems that do not have a documented solution and formulate a resolution to implement with written documentation.
• Review and update documentation to assist with troubleshooting and resolving technical problems.

Other Duties:

• Assist with onboarding/offboarding of user accounts (students, employees, volunteers, substitutes, athletics), utilizing Active Directory.
• Participate in school events, such as faculty/staff retreats, assemblies, meetings, and other events that promote the school's mission with approval of the Director of IT.
• Support the Jesuit/Catholic mission of the school.
• Participate in the formation and employee evaluation process.
• Maintain confidentiality in all aspects of the job.
• Carry out additional tasks as assigned by the Director of IT.
• Run networking cables, patch and terminate patch panels.
• Attend and participate in department meetings.
• Assist the Director of IT in developing short-term and long-term plans for the technology labs.
• Assist the Director of IT during the budget preparation process by researching costs of software and hardware and making recommendations.
• Assist the Director of IT with maintaining site licenses for all software and appliances.

Requirements (Education, Experience, Required/Preferred Skills):

• At least 4+ years of in-person, on–site customer service/helpdesk experience (not call center). (Preferred)
• At least 2+ years of experience with MDM solutions. (Preferred)
• Friendly, service-oriented approach to communication with an excitement to learn and implement new ideas with technology.
• Experience in IT support, particularly in an educational or lab environment.
• Familiarity with Mobile Device Management solutions; Kandji and Intune are preferred.
• Basic networking skills.
• Basic knowledge of Active Directory, Microsoft 365, Microsoft Office Products.
• Must manage multiple tasks with frequent interruptions.
• Must prioritize and use good judgment in decision-making and time management.
• Ability to identify needs, design upgrades, and implement new technology.
• Ability to achieve successful outcomes while handling difficult environments.
• Collaboration with educational staff.
• Willingness to explore the curriculum and applications being used in computer labs.
• Must show initiative and act independently to resolve problems.
• Ability to manage multiple priorities and follow through on projects to completion.
• Ability to use advanced troubleshooting skills.
• Excellent written and oral communication skills.
• Proficient knowledge of technology appropriate to the position and a willingness to learn new skills.